Terms of Service

Effective date: 2026-05-06

Last updated: 2026-05-06

These Terms of Service (the "Terms") govern your use of the Era mobile application (the "App") provided by feeling great LTD ("Era," "we," "us," or "our"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

Provider
feeling great LTD, 128 City Road, London, EC1V 2NX, United Kingdom
Contact: hello@feeling.gg

1. Eligibility

You must be at least 13 years old (or 16 in the European Economic Area and the United Kingdom) to use the App. By using the App you confirm that you meet this requirement and have the legal capacity to enter into these Terms. If you are using the App on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Your account

You may use the App with an anonymous device-bound account or by signing in with Apple, Google, or an email address. You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity that occurs under your account. Notify us promptly at hello@feeling.gg if you believe your account has been compromised.

3. The service

Era generates personalized audio stories using your onboarding profile and large-language-model and text-to-speech systems. Stories are produced server-side and delivered to your device for offline playback. Generation frequency, manual generations, and story tuning are subject to per-tier limits described in the App.

Era is a wellbeing and entertainment product. The stories the App produces are creative content generated by AI. They are not medical, psychological, financial, legal, or professional advice, and they are not predictions of your future. Do not rely on them in place of professional guidance. If you are in crisis, contact your local emergency services or a qualified professional.

4. Subscriptions and billing

4.1 Free and paid tiers

The App offers a free tier and one or more paid subscription tiers. The features included in each tier, the subscription duration, and the price applicable to your region are shown in the App at the point of purchase.

4.2 Auto-renewing subscriptions

Paid subscriptions are auto-renewing. By starting a subscription, you authorize Apple or Google to charge your account at the then-current price at the start of each billing period until you cancel.

Payment is charged to your Apple ID or Google Play account at confirmation of purchase.
The subscription automatically renews for the same period at the same price unless auto-renew is turned off at least 24 hours before the end of the current period.
Your account will be charged for renewal within 24 hours prior to the end of the current period.
You can manage and cancel your subscription in your Apple ID Subscriptions or Google Play Subscriptions settings. We do not control these settings and cannot cancel on your behalf.
Cancellation takes effect at the end of the current billing period; you keep paid features until then.

4.3 Free trials and introductory offers

If a free trial or introductory offer is available, the terms of the offer (length, price, eligibility) are displayed before purchase. If you do not cancel before the trial ends, the subscription will automatically convert to a paid subscription at the standard price.

4.4 Refunds

All purchases are made through Apple or Google. Refunds are handled by Apple and Google under their respective policies, not by us. Requests should be made to:

Apple — reportaproblem.apple.com
Google — play.google.com/store/account/subscriptions

Where law in your jurisdiction grants a statutory right to a refund (for example, certain consumer-protection rules in the EU and UK), that right applies regardless of this section.

4.5 Price changes

If we change the price of a subscription, we will give you advance notice through the App or by email and, where required, ask for your consent before charging the new price. If you do not accept the new price, your subscription will not renew.

5. Acceptable use

You agree not to:

Use the App for any unlawful purpose or in violation of these Terms.
Submit profile content that is illegal, defamatory, harassing, hateful, sexually explicit involving minors, or that infringes the rights of others.
Attempt to reverse engineer, decompile, or extract the source code of the App, except to the extent permitted by law.
Probe, scan, or test the vulnerability of our systems, or interfere with their operation.
Use automated means (bots, scrapers) to access the App or its backend.
Resell, redistribute, or commercially exploit the App or content generated for you, except for ordinary personal use.
Use the App to generate content that defames, harasses, or impersonates another person.

6. Your content and your generated stories

You own your inputs. The information you provide during onboarding and through in-app edits ("Your Content") remains yours.

You receive your stories. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, worldwide license to listen to and use the stories the App generates for you for your personal, non-commercial purposes.

License to operate. You grant us a limited, worldwide, royalty-free license to host, store, process, and use Your Content solely to operate, secure, and provide the App to you, and to perform the obligations described in these Terms and in our Privacy Policy.

We do not use your data to train AI models.

7. AI-generated content

Stories are produced by automated systems and may contain inaccuracies, embellishments, or unexpected content. We make no warranty that any story will be accurate, suitable, useful, or aligned with your expectations. You are responsible for how you interpret and act on AI-generated content.

8. Intellectual property

The App, its design, source code, branding, and underlying systems are owned by feeling great LTD and protected by intellectual-property laws. Except for the rights expressly granted to you in these Terms, no rights are transferred to you.

9. Third-party services

The App relies on third-party services (including Apple, Google, Supabase, RevenueCat, OpenRouter, DeepInfra, Sentry, and GrowthBook) to operate. Your use of those services through the App is subject to their respective terms. We are not responsible for the acts or omissions of third-party providers.

10. Termination

You may stop using the App and delete your account at any time from You → Delete account. Deletion is permanent and removes your audio files, story records, profile, authentication record, and local data on your device.

We may suspend or terminate your access to the App, with or without notice, if you violate these Terms, if continued service exposes us to legal risk, or if we cease offering the App. Termination does not entitle you to a refund of fees already paid, except where required by law or by Apple's or Google's policies.

11. Disclaimers

To the maximum extent permitted by law, the App is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation. We do not warrant that the App will be free from errors or that any defects will be corrected.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under the law applicable to you (including, in the UK, your statutory rights under the Consumer Rights Act 2015).

12. Limitation of liability

To the maximum extent permitted by law, in no event will feeling great LTD, its directors, employees, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the App.

Our total aggregate liability for any claim arising out of or relating to these Terms or the App will not exceed the greater of (a) the amount you paid us for the App in the twelve months preceding the event giving rise to the claim, or (b) USD 50.

We do not exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law applicable to you.

13. Indemnity

You agree to indemnify and hold harmless feeling great LTD and its service providers from any claim, loss, or expense (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your misuse of the App, or (c) Your Content. This section does not apply to consumers to the extent prohibited by applicable law.

14. Changes to the App or these Terms

We may update the App and these Terms from time to time. When we make material changes to these Terms, we will update the "Last updated" date above and notify you in the App or by email before the changes take effect. Your continued use of the App after the changes take effect means you accept the updated Terms. If you do not accept them, you should stop using the App and delete your account.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws rules. Subject to mandatory consumer-protection rules in your country of residence, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the App.

If you are a consumer in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and to use the European Commission's online dispute-resolution platform at ec.europa.eu/consumers/odr.

16. Apple App Store — additional terms

If you obtained the App from the Apple App Store, the following additional terms apply and prevail over any conflicting provision elsewhere in these Terms:

Acknowledgment. These Terms are between you and feeling great LTD only, not with Apple. Apple is not responsible for the App or its content.
Scope of license. The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded product that you own or control, as permitted by the App Store Terms of Service.
Maintenance and support. feeling great LTD is solely responsible for providing any maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services.
Warranty. feeling great LTD is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.
Product claims. feeling great LTD, not Apple, is responsible for addressing any claims relating to the App or your possession or use of it, including (i) product-liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer-protection or similar legislation.
Intellectual-property claims. In the event of any third-party claim that the App or your use of it infringes that third party's intellectual-property rights, feeling great LTD, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that claim.
Legal compliance. You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

17. Google Play — additional terms

If you obtained the App from Google Play, your use of the App is also subject to the Google Play Terms of Service. Refunds and subscription management for purchases made through Google Play are handled by Google in accordance with its policies. Google is not a party to these Terms and is not responsible for the App.

18. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, on notice to you.
Notices. We may give notice through the App, by email, or by posting on this page. You may give notice to us at hello@feeling.gg.

19. Contact

Questions about these Terms? Contact us at hello@feeling.gg. For privacy questions, see our Privacy Policy or write to privacy@feeling.gg.